Help & Documentation
Everything you need to know about payments, tokens, and using our platform.
How to Pay with Crypto
Choose Amount
Select a token package or subscription plan that fits your needs.
Select Currency
Pick your preferred cryptocurrency from our supported options.
Send Payment
Send the exact amount to the provided wallet address.
Get Tokens
Tokens are credited automatically after blockchain confirmation.
Supported Cryptocurrencies
Bitcoin (BTC)
The original cryptocurrency
Hedera (HBAR)
Low-fee distributed ledger
Solana (SOL)
High-performance blockchain
XRP
Fast cross-border payments
USD Coin (USDC)
USD-pegged stablecoin
Tether (USDT)
USD-pegged stablecoin
Token Pricing
Purchase tokens in bulk for the best value. The more you buy, the more you save!
| Tokens | Price (USD) | Per Token | Savings |
|---|---|---|---|
| 10,000 | $5 | $0.0005 | |
| 50,000 | $20 | $0.0004 | Save 20% |
| 100,000 | $35 | $0.00035 | Save 30% |
| 500,000 | $150 | $0.0003 | Save 40% |
Refund Policy
7-Day Window
Refund requests must be submitted within 7 days of purchase.
Eligible Cases
Technical issues preventing token usage, duplicate payments, or billing errors.
Important Notes
Refunds are processed in the original cryptocurrency. Network fees are non-refundable. Partially used token packages may receive prorated refunds.
Contact Support
Email us at vic@sympy.ai with your transaction ID and reason for the refund.
Frequently Asked Questions
Still Need Help?
Our support team is here to help. Reach out with any questions about payments, tokens, or technical issues.
Contact Support